We prefer that our customers are making reservations in advance to ensure the best service. That being said, we understand that sometimes you won’t be able to and will need last minute service. Emergencies arise and flight plans suddenly change -we get it. If this happens, just give us a call. We will bend over backwards to help find you a driver. We can’t make any promises, but will do our best.
Your reservation is not officially confirmed until you receive a confirmation number via email. This digital copy will outline all details of your trip – the rate, car seats needed, any particular pick up or drop off instructions, or any other special requirements. In most cases, this should happen within a few hours. However, sometimes we are swamped with bookings. If you do not hear back from Black Pearl Limousine within 24 hours, please call the office at 866.LIMO.740 or 561-852-2345 so we can resend. All will be spelled out in your reservation confirmation to ultimately make your ride smooth and seamless and allow you to relax.
We always re-confirm your reservation by phone, text or email the day before to go over everything and make any last-minute changes if necessary. Sometimes flight numbers change from the time you initially made your airline reservation or you may want to change your pick up time due to traffic or weather conditions. Our re-confirming gives us a chance to update your reservation with any new information.